FAQs

Our salon is closed during Lockdown (Alert Level 3)

We are ensuring safe delivery of your online orders during the COVID-19 Alert Level 3 by following a strict health and safety processes. 

Thank you for your support during this time. 


How much does shipping cost?

All New Zealand orders over $200 qualify for free shipping.

For all New Zealand orders under $200, shipping is as follows:

1 item: $5.50
2 items: $6.80
3+ items: $8.50

We cannot ship to PO box address so please provide a street address. Please let us know in the special instructions if you require for your deliver. ALL items will be shipped with SIGNATURE REQUIRED.

What methods of payment are accepted?

Valid methods of payment include internet banking/ direct deposit. Cheques are not accepted. You are welcome to pay via Credit Card/Debit Card IN STORE ONLY if you select pick up.

Items ordered via our website for in-store pickup MUST BE picked up and paid for within 4 business days, otherwise item will no longer be held.

For internet banking/direct deposit please allow 1-4 working days for payment clearance. Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas, New Years. Internet banking/direct deposits made after 10pm on Fridays will not show in the account until Tuesday.

How long will my order to take to arrive?

Urban New Zealand orders with a target delivery time between 1-4 working days. We aim to dispatch goods within 24-48 hours of receiving your payment. Orders are dispatched Monday to Friday.

All orders will receive a tracking code via email .

The target delivery time is between 1-4 working days for urban deliveries. For rural deliveries please allow an extra 24-48 hours.

If you haven't received a confirmation email with tracking code please check your junk mail.

Orders placed on Fridays, weekends, public holidays and during peak times (ie, Christmas, New Years) may take longer to arrive.

Orders placed on Saturdays and Sundays can not be shipped until Monday.

Please note that if you select the incorrect shipping option, this will result in delays for your order being dispatched. Once your order has been paid in full and received, your order will then be sent.

What if my order hasn't arrived?

Please go to the couriers website and check the tracking details which will allow you to follow up where your item is  .

For internet banking/direct deposit payments, please allow 1-3 working days for payment clearance before your order is shipped.

Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas, New Years.

If you are still unable to locate your parcel, contact us on (06) 368 8801, or email us, and we will get in contact with the couriers and locate it for you.

Product is out of stock?

Please note our website is NOT stock controlled, we try our upmost to make sure everything on our website is available and in stock ready to ship ASAP however unfortunately that doesn’t always happen and sometimes is out of our control . If this happens one of our team will be in contact with you to discuss options of either sending your items as soon as they land in our shop / swap for another instock item valued at the same price or cancel your order.